Age of Arcane - Privacy Policy
1. Introduction
Welcome to Age of Arcane ("Game"), developed and operated by Mythic Furnace LLC ("Company," "we," "us," or "our"), a limited liability company registered in the State of Connecticut, USA.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or play our Game through any platform, including:
- Our website
- Yandex Games
- Crazy Games
- Google Play Store (Android)
- Apple App Store (iOS)
By accessing or using the Game, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our Game.
2. Data Controller
Mythic Furnace LLC
Connecticut, USA
Contact: privacy@magicforge.com
For users in the European Economic Area (EEA), United Kingdom, or Switzerland, Mythic Furnace LLC acts as the data controller for your personal data.
3. Information We Collect
3.1 Information You Provide
- Account Information: Depending on the platform and your choices, you may sign in using Google, Apple, Yandex, CrazyGames, email, or play anonymously. When you sign in through a third-party service, we receive basic profile information (such as your user ID and display name) as permitted by that service and your privacy settings.
- Communications: When you contact us for support or feedback, we collect the information you provide in your messages.
- Purchase Information: When you make in-app purchases, we receive transaction confirmations from payment processors but do not directly collect or store your payment card details.
3.2 Information Collected Automatically
When you use our Game, we automatically collect:
- Device Information: Device type, model, operating system version, unique device identifiers (including advertising identifiers), hardware settings, and mobile network information.
- Usage Data: Gameplay activity, session duration, levels completed, in-game purchases, feature usage, and interactions with game elements.
- Log Data: IP address, access times, pages viewed, app crashes, and other system activity.
- Location Data: Approximate geographic location based on IP address (we do not collect precise GPS location).
3.3 Information from Third-Party Platforms
When you access our Game through third-party platforms (such as Yandex Games, Crazy Games, Google Play, or Apple App Store), we may receive information they provide, such as your platform user ID and basic profile information, in accordance with their privacy policies and your privacy settings on those platforms.
4. Third-Party Services
We use third-party service providers to operate, analyze, and improve our Game. These providers may collect and process your information in accordance with their own privacy policies:
Analytics & Error Tracking
| Service | Purpose | Privacy Policy |
|---|---|---|
| AppMetrica | Game analytics and performance monitoring | AppMetrica Privacy Policy |
| Sentry | Error tracking and crash reporting | Sentry Privacy Policy |
Backend Services
| Service | Purpose | Privacy Policy |
|---|---|---|
| Beamable | Game backend, player data management, and live operations | Beamable Privacy Policy |
Advertising & Monetization
| Service | Purpose | Privacy Policy |
|---|---|---|
| IronSource (Unity LevelPlay) | Ad mediation and serving | IronSource Privacy Policy |
Payment Processing
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe | Payment processing (international) | Stripe Privacy Policy |
| YooKassa | Payment processing (Russia and CIS) | YooKassa Privacy Policy |
Platform Services
| Platform | Privacy Policy |
|---|---|
| Yandex Games | Yandex Privacy Policy |
| Crazy Games | Crazy Games Privacy Policy |
| Google Play | Google Privacy Policy |
| Apple App Store | Apple Privacy Policy |
5. How We Use Your Information
We use the information we collect to:
- Provide and operate the Game: Deliver gameplay features, maintain accounts, and enable in-game transactions.
- Improve the Game: Analyze usage patterns, fix bugs, and develop new features.
- Personalize your experience: Remember your preferences and customize content.
- Serve advertisements: Display relevant ads to support free-to-play content.
- Process transactions: Facilitate in-app purchases and verify transactions.
- Provide customer support: Respond to inquiries and resolve issues.
- Ensure security: Detect fraud, abuse, and unauthorized access.
- Comply with legal obligations: Meet applicable legal requirements and enforce our Terms of Service.
6. Legal Bases for Processing (EEA/UK Users)
If you are located in the European Economic Area or United Kingdom, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide the Game and fulfill our agreement with you.
- Legitimate Interests: Processing for our legitimate business interests, such as improving the Game, preventing fraud, and marketing, where these interests are not overridden by your rights.
- Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications or personalized advertising.
- Legal Obligation: Processing necessary to comply with applicable laws and regulations.
7. Advertising and Your Choices
7.1 Personalized Advertising
We work with advertising partners, including IronSource, to display advertisements in our Game. These partners may collect information about your device and usage to serve ads that are relevant to your interests.
7.2 Opting Out of Personalized Ads
You can limit personalized advertising by:
- iOS: Go to Settings > Privacy > Tracking and disable "Allow Apps to Request to Track." You can also enable "Limit Ad Tracking" in Settings > Privacy > Apple Advertising.
- Android: Go to Settings > Google > Ads and select "Opt out of Ads Personalization."
- In-Game Settings: Where available, use our in-game settings to manage ad preferences.
Note that opting out does not mean you will stop seeing ads; you will still receive non-personalized advertisements.
8. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (analytics, advertising, payment processing, customer support).
- Platform Operators: With platforms through which you access the Game (Yandex Games, Crazy Games, Google Play, Apple App Store).
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
- With Your Consent: When you have given us permission to share your information for a specific purpose.
We do not sell your personal information to third parties for their direct marketing purposes.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have different data protection laws than your country.
When we transfer personal data from the EEA, UK, or Switzerland, we implement appropriate safeguards, such as:
- Standard Contractual Clauses approved by the European Commission
- Processing data in countries with adequate data protection recognized by the European Commission
- Other legally approved transfer mechanisms
10. Data Retention
We retain your personal information for as long as:
- Your account remains active
- Necessary to provide you with our services
- Required to comply with legal obligations
- Needed to resolve disputes and enforce our agreements
When your information is no longer needed, we will securely delete or anonymize it. Anonymized data may be retained indefinitely for analytical purposes.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Secure storage practices
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
12. Your Rights and Choices
12.1 General Rights
Depending on your location, you may have the following rights:
- Access: Request information about the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request a copy of your data in a portable format.
- Objection: Object to certain processing of your data.
- Restriction: Request limitation of processing in certain circumstances.
- Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.
To exercise these rights, contact us at privacy@magicforge.com. We will respond within the timeframe required by applicable law (typically 30 days).
12.2 EEA/UK Residents
In addition to the rights above, you have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
12.3 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, purposes, and categories of third parties with whom we share it.
- Right to Delete: Request deletion of your personal information, subject to certain exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information. Note: We do not sell personal information in the traditional sense, but some sharing with advertising partners may constitute a "sale" under CCPA.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To exercise your California privacy rights, contact us at privacy@magicforge.com or submit a request through our website.
12.4 Account Deletion
To delete your account and associated data, contact us at privacy@magicforge.com with your account details. We will process your request and confirm deletion, subject to any legal retention requirements.
13. Children's Privacy
Age of Arcane is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our Game or provide any personal information.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at privacy@magicforge.com.
Parents or guardians who believe their child has provided personal information without consent should contact us immediately.
14. Third-Party Links and Services
Our Game may contain links to third-party websites, services, or content. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.
15. Push Notifications
With your consent, we may send push notifications to your device. You can manage push notification preferences through your device settings or within the Game settings.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through the Game or by other appropriate means
Your continued use of the Game after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Mythic Furnace LLC
Email: privacy@magicforge.com
We will respond to your inquiry as soon as reasonably practicable.